Windshield Claims

Glass Repairs

If windshield damage is such that a repair, rather than replacement, is needed, agencies are encouraged to make the repair. These repairs usually cost between $30 and $50 and are 100% reimbursable. Multiple estimates are not required for glass repairs and the usual $1,000 comprehensive deductible is waived.

Glass Replacement

The State of Nevada has agreements with several preferred vendors in various regions across the State. These agreements are intended to provide the State with consistently competitive pricing and reduce the administrative burden on agencies.

Agencies utilizing these vendors will not be required to obtain competitive bids for automobile glass replacement. For information, regarding the participating vendors and other details of this program, please contact Risk Management. Agencies unable or unwilling to utilize preferred glass replacement vendors must obtain three (3) estimates for vehicle glass replacement and have the glass replaced for the lowest available cost.

Exceptions to this rule may be made on a case-by-case basis in rural areas where there are not three available vendors. Because of the nature of glass replacement claims, agencies may obtain telephone estimates for windshield and other vehicle glass replacements. However, these estimates must still be documented for the claim file. Losses requiring windshield repairs or replacement must be reported, using the origami system, accessed by the following link: Submit a Vehicle Accident/Property Loss Claim.

The following State Approved Vendors are found in DAWN, but may or may not be preferred vendors. Please confirm their status with purchasing/NEVADAePro if you wish to proceed with repairs, based on a single estimate.

Carson City

Elko

Ely

Las Vegas

Reno/Sparks

Winnemucca

Fallon

Reimbursement

For losses, involving State Vehicles, insured through Risk Management, the reimbursement process is as follows: The vendor will bill the agency. It is the agency’s responsibility to submit the original invoice and the $1000 deductible, when applicable, to Risk Management as soon as possible. This enables us to process payment to the vendor in a timely fashion. 

Agencies have the option to pay the vendor directly. Then the agency must request reimbursement, less any applicable deductible, from Risk Management. Losses must be reported, using the link to Origami below. When the link opens, click “Submit a Vehicle Accident Report.” The report should be filled out as completely as possible, accompanied by three repair estimates, unless a preferred vendor under state contract is used. 

• Submit a Vehicle Accident/Property Loss Claim